Help Center

We thank and praise our printing partner — they are using part of their facility to make masks, gowns, and other much needed items for front line health care workers!

• Due to COVID-19 shipping is delayed. 
  
• Order arrival times range from 15 - 30 days.
• At this time we cannot guarantee delivery time frame.

1. United States + US Territories which includes Alaska, Hawaii, Puerto Rico, and the US Virgin Islands.
2. Canada

Our network of vendors use a variety of carriers including: 

• UPS 
  
• USPS 
  
• FedEx 
  
• DHL 

When your order is shipped you will receive an email and/or a text message (if applicable) with your tracking information. If you have created an account, your tracking number will appear under the Order summary in your account page.

Due to COVID-19 shipping is delayed. At this time we cannot guarantee delivery time frame.

It takes up to 2-5 business days for all products to be printed by our partners with the exception of acrylic prints, acrylic blocks, travel bags, crib sheets, and special order apparel (items not in-stock), which may take longer.

Not always. At times your may receive your order in separate shipments. We work with multiple vendors to give you the best pricing and quality, so your order may not be shipped from the same destination. It's possible products will be sent from different vendors and arrive at different times. Orders should all be delivered in the same 2-3 day window.

Baby Pea Clothing items are made to order. Once an order in in production we are unable to accommodate shipping address changes or order cancellation requests. 

Yes, we do. We want you to be happy with your Baby Pea Clothing order. Please email us info@babypeaclothing.com within 15 days of receipt of your order to request a return or exchange. After 15 days, unfortunately, we can’t offer you a refund or exchange.

Some items cannot be returned or exchanged (unless the item is defective)

• Made to order
• Personalized items
• Custom made designs

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

• Personalized and custom items (unless printing is defective)
• Gift Cards
• *Other items may be excluded

To complete your return email us at info@babypeaclothing.com

Provide us with the following:

1. In the email subject please type "Return Request - [YOUR ORDER NUMBER]
2. Provide details: why are you requesting the return?
3. Attach a photo(s) of the damaged item(s)

After review, the Baby Pea Team will reply to you with instructions for your return.

Note: Please do not send your purchase back to the manufacturer. You will not receive a refund or exchange for items returned to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
• Ordered incorrect size

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Items the are not eligible for refunds are

• Personalized items
• Custom designs

Haven't received your refund yet? (if applicable)

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company or bank, depending on their policies it may take up to 14 business days before your refund is officially posted.
• If you’ve done all of this and you still have not received your refund yet, please email us.

Only regular priced items may be returned/refunded, unfortunately, sale items cannot be refunded.

We only replace items if they are defective or damaged. Please contact us within 15 days of receipt of your order to request an exchange. After 15 days, unfortunately, we can’t offer you a refund or exchange.

If you need to exchange it for the same item, send us an email info@babypeaclothing.com

Provide us with the following: 

1. In the email subject please type "Exchange Request - [YOUR ORDER NUMBER] 
2. Provide details of the reason for requesting an exchange 
3. Attach a photo of the item you wish to exchange

To return your product you must contact us first by email info@babypeaclothing.com for approval and instructions.

You will be responsible for paying shipping costs for returning your item using a trackable shipping service. Shipping costs are non-refundable.

Are you looking for a one-of-a-kind clothing design for you or the entire family? Baby Pea Clothing offers custom design. Ideal for family photo time, baby showers, family affairs, and more.

Please contact us if you don't see what you are looking for in our online shop and we will work with you to make a unique design - just for you!